# IntelliDesk

> IntelliDesk is a helpdesk with project management built in, for small and mid-sized support and service teams. Customer email (Gmail, Outlook / Microsoft 365, any IMAP mailbox), WhatsApp Business and website live chat arrive in one shared inbox with SLAs; work becomes cards on Kanban project boards; time is logged against tickets and cards and approved on weekly timesheets; and a public status page keeps customers informed during incidents. One plan includes every feature, with AI for agents included and no per-answer AI fees: $39/month (R499 in South Africa) for up to 5 agents. Made by i60, a South African company.

## Product

- [Homepage](https://intellidesk.co): overview and interactive product tour
- [Pricing](https://intellidesk.co/pricing): the plan, team-size table, comparison calculator and pricing FAQ
- [Features](https://intellidesk.co/features): every feature page
- [Integrations](https://intellidesk.co/integrations): Gmail, Outlook / Microsoft 365, IMAP
- [Industries](https://intellidesk.co/industries): how different kinds of teams use it
- [How it works](https://intellidesk.co/how-it-works): the request lifecycle, from intake to close
- [Video guides](https://intellidesk.co/videos): short how-to videos

## Pricing

- One plan, every feature. No tiers.
- USD: $39/month for up to 5 agents; $29/month per extra pack of 5 agents.
- South Africa (ZAR): R499/month for up to 5 agents; R399/month per extra pack of 5 agents.
- Help desks and mailboxes are unlimited.
- IntelliDesk charges no per-answer, per-resolution or per-session AI fees.
- AI for agents (reply drafts, rewrites, summaries, ticket triage, assigning tickets to the agent whose skills fit, help-centre gap finding) is included and needs no AI key.
- AI that answers customers (live chat answers, AI first replies to new emails) and drafting help articles from closed tickets run on the workspace's own Anthropic or OpenRouter API key. That provider bills the workspace for usage at its own rates; IntelliDesk adds no fee or markup.
- Free trial: 90 days, every feature, up to 5 agents. No card needed with a work email; free-webmail sign-ups add a card, charged only when the trial ends. Outgoing email is limited to 50 messages a day during the trial.
- After the trial without a subscription, the workspace becomes read-only and data stays available for 14 days.
- Cancel any time; agent packs can be added or removed, prorated. Card payments through Stripe.

## Comparisons (list prices as of September 2026)

- [IntelliDesk vs Zendesk](https://intellidesk.co/vs/zendesk): Zendesk Suite Professional lists at $115 per agent per month, billed annually.
- [IntelliDesk vs Freshdesk](https://intellidesk.co/vs/freshdesk): Freshdesk Pro lists at $55 per agent per month, billed annually.
- [IntelliDesk vs Zoho Desk](https://intellidesk.co/vs/zoho-desk): Zoho Desk Professional lists at $23 per agent per month, billed annually.
- [IntelliDesk vs Intercom](https://intellidesk.co/vs/intercom): Intercom Expert lists at $132 per agent per month, billed annually.
- [IntelliDesk vs Help Scout](https://intellidesk.co/vs/help-scout): Help Scout Plus lists at $45 per agent per month, billed annually.

## Known limitations

- No phone/voice or social-media channels.
- No third-party app marketplace.
- No native iOS/Android app; it's a web app that can be installed to a phone's home screen (PWA) with push notifications.
- No published customer reviews or ratings yet.
- IntelliDesk itself holds no security certification. Its infrastructure providers (Convex, Vercel) hold SOC 2 Type II reports.
- Live chat does not translate between the visitor's language and the agent's.

## Help centre and developer docs

- [Help centre](https://intellidesk.co/kb/intellidesk-platform-1774631359000896047): how-to guides for every feature
- [Developers](https://intellidesk.co/developers): REST API (63 operations), webhooks, the website widget and the MCP server
- [API reference](https://intellidesk.co/api/docs) and [OpenAPI 3 spec](https://intellidesk.co/openapi.json); base URL https://intellidesk.co/api/v1, Bearer API keys scoped to a help desk
- MCP server for AI agents: https://intellidesk.co/api/mcp (Streamable HTTP; OAuth 2.1 sign-in or an MCP API key; 75 tools for tickets, projects, cards, contacts, the help centre, the status page and timesheets)

## Legal and data protection

- [POPIA](https://intellidesk.co/popia), [Data Processing Agreement](https://intellidesk.co/dpa), [Privacy](https://intellidesk.co/privacy), [Terms](https://intellidesk.co/terms)

## Optional

- [Full product reference](https://intellidesk.co/llms-full.txt)
- [Pricing as Markdown](https://intellidesk.co/pricing.md)
- [Press kit](https://intellidesk.co/press): descriptions, fact sheet, logos and screenshots
- [Afrikaans homepage](https://intellidesk.co/af), [Spanish homepage](https://intellidesk.co/es)
- [Contact](https://intellidesk.co/contact)