# IntelliDesk pricing

> One plan with every feature, AI for agents included and no per-answer AI fees. Source: https://intellidesk.co/pricing

- One plan, every feature. No tiers.
- USD: $39/month for up to 5 agents; $29/month per extra pack of 5 agents.
- South Africa (ZAR): R499/month for up to 5 agents; R399/month per extra pack of 5 agents.
- Help desks and mailboxes are unlimited.
- IntelliDesk charges no per-answer, per-resolution or per-session AI fees.
- AI for agents (reply drafts, rewrites, summaries, ticket triage, assigning tickets to the agent whose skills fit, help-centre gap finding) is included and needs no AI key.
- AI that answers customers (live chat answers, AI first replies to new emails) and drafting help articles from closed tickets run on the workspace's own Anthropic or OpenRouter API key. That provider bills the workspace for usage at its own rates; IntelliDesk adds no fee or markup.
- Free trial: 90 days, every feature, up to 5 agents. No card needed with a work email; free-webmail sign-ups add a card, charged only when the trial ends. Outgoing email is limited to 50 messages a day during the trial.
- After the trial without a subscription, the workspace becomes read-only and data stays available for 14 days.
- Cancel any time; agent packs can be added or removed, prorated. Card payments through Stripe.

## Compared with per-agent helpdesks (list prices as of September 2026)

- Zendesk Suite Professional: $115 per agent per month, billed annually. [Comparison](https://intellidesk.co/vs/zendesk)
- Freshdesk Pro: $55 per agent per month, billed annually. [Comparison](https://intellidesk.co/vs/freshdesk)
- Zoho Desk Professional: $23 per agent per month, billed annually. [Comparison](https://intellidesk.co/vs/zoho-desk)
- Intercom Expert: $132 per agent per month, billed annually. [Comparison](https://intellidesk.co/vs/intercom)
- Help Scout Plus: $45 per agent per month, billed annually. [Comparison](https://intellidesk.co/vs/help-scout)

## Pricing questions

### How long is the free trial?
90 days, with every feature and up to 5 agents. Sign up with a work email and no card is needed. If you sign up with free webmail such as Gmail, you add a card at sign-up and it's only charged when the trial ends. During the trial, outgoing email is limited to 50 messages a day.

### What happens when the trial ends?
Subscribe to keep working. If you don't, your workspace switches to read-only and your data stays available for 14 days.

### How much does IntelliDesk cost?
$39 a month (R499 in South Africa) for up to 5 agents, with every feature included. Each extra pack of 5 agents is $29 a month (R399). Help desks and mailboxes are unlimited, and we never charge per AI answer.

### Is there more than one plan?
No. There's one plan with every feature, so nothing is held back for a higher tier. You choose how many agents you need, in packs of 5.

### Do you charge per AI answer or resolution?
No. IntelliDesk never charges per AI answer, resolution or session. The AI that helps your agents (reply drafts, summaries, triage and assigning tickets to the right agent) is part of the plan and needs no setup. The AI that answers customers, in live chat and as a first reply to new emails, runs on your own Anthropic or OpenRouter API key: that provider bills you for what it uses at its own rates, and we add nothing on top.

### Can I connect several support email addresses?
Yes, as many as you need. Each address can have its own help desk with its own queue and team, or several addresses can share one desk. Gmail, Outlook / Microsoft 365 and any IMAP/SMTP mailbox are supported.

### Can different agents look after different mailboxes?
Yes. You choose who belongs to each desk, and agents only see the desks they're on. Turn on auto-assignment and new tickets are shared out between that desk's agents. Managers can be added to every desk.

### What reporting is included?
First response time, time to close, ticket volume, SLA compliance, CSAT, backlog age and per-agent performance, filtered by desk and date range and measured in business hours. It's all on the one plan.

### Can I add or remove agents, or cancel?
Yes. Add or remove agent packs from your billing settings at any time; changes are prorated. You can cancel whenever you like. There's no contract and no cancellation fee.

### How do I pay?
By card, through Stripe's hosted checkout. IntelliDesk never sees or stores your card number. South African workspaces are billed in rand.

### How can IntelliDesk cost this little?
We're a small, founder-run team without a large sales organisation or investors to fund. We'd rather charge one low, flat price than build tiers designed to push you into an upgrade.

### Do you offer non-profit pricing?
Yes. Email leon@intellidesk.co and tell us about your organisation.

### Where is our data stored, and what about POPIA?
Your workspace data is hosted in the EU (Convex, EU West). The infrastructure providers we use, Convex and Vercel, hold SOC 2 Type II reports; IntelliDesk itself doesn't hold a certification. Under POPIA we act as your operator, and a Data Processing Agreement is available. Mailbox passwords, OAuth tokens and API keys are encrypted with AES-256-GCM.