Stuck, found something broken, or have an idea? Everything starts from the Feedback menu at the bottom of the sidebar, just above your profile picture. It has four options: Chat with support, Help Center, Request a feature and Report a bug.
Chat with support (the fastest way to get an answer)
Feedback → Chat with support opens IntelliDesk's own support chat inside the app.
- The AI answers straight away from IntelliDesk's help centre.
- It already knows who you are and which workspace you're in, so you don't need to give your email address.
- Follow-up questions stay in the same chat, and closing the panel keeps the conversation.
- If it can't answer, your chat becomes a ticket for the IntelliDesk support team. Their replies appear in the chat and by email.
Help Center
Feedback → Help Center opens IntelliDesk's built-in guide, with Video guides and sections on the inbox, projects, contacts, timesheets, reports, settings, keyboard shortcuts and AI. You can also reach it from the ? icon at the top right of every page.
Report a bug
Use this when something doesn't work the way it should.
- Click Feedback → Report a bug.
- Fill in a Subject (for example "Ticket search returns no results") and What happened?: the steps you took, what you expected, and what happened instead.
- Add screenshots under Attachments (optional) with Add files: up to 5 files, 10 MB each.
- Click Submit report.
Your report goes straight to the IntelliDesk support team as a support ticket, with your name and email attached, and we reply to you by email. The more precisely you describe the steps, the faster we can fix it: include the ticket number (such as HD-1234) or the page you were on.
Request a feature
Use this for ideas and things you'd like IntelliDesk to do.
- Click Feedback → Request a feature.
- Give it a Title (for example "Bulk import contacts from CSV") and, if you like, a Description of what you need and why it would help.
- Add attachments if useful, then click Submit request.
Requests go onto our product board and we review every one. Explaining the problem you're trying to solve helps more than describing a specific button.
You can also email support@intellidesk.co. For questions about your account or billing, include your workspace's Organization ID, which you'll find with a copy button under Settings → General.
For privacy and data requests, email privacy@intellidesk.co. To report a security vulnerability, email security@intellidesk.co.
Before you ask: quick checks
- Nothing will save? Check whether your workspace is read-only or locked: a banner at the top of the screen says so. See How long is the free trial, and what happens when it ends?
- Can't see tickets? You may not be on a help desk yet. Ask a manager to add you under Settings → Team.
- Emails stopped arriving? Check the mailbox's connection under Settings → Help Desks → Channels. See Connecting a mailbox: Gmail, Outlook, and IMAP.
Related: Signing in, and changing your name, photo, email or password · Welcome to IntelliDesk: orientation for new agents