Built for and trusted by our teams
A single source of truth for every customer-facing team
You might not think you need a traditional helpdesk. But if your team handles client queries, maintenance requests, or daily operational issues, tracking them across scattered inboxes and spreadsheets often leads to dropped balls and frustrated customers.
IntelliDesk provides a central repository for all incoming requests. With complete visibility across your organization, your team can collaborate effectively — ensuring no oversight, no missed requests, and no unanswered queries.
Adaptable workflows built for diverse industries
The challenge
Sound familiar?
Scattered tools
Helpdesk in one app, projects in another, emails in a third. Your team wastes time switching context instead of solving problems.
Lost context
When a client emails about a project task, who has the full picture? Scattered tools mean scattered knowledge.
No visibility
Managers can't see what's falling through the cracks until a client complains. By then, trust is already damaged.
The solution
Everything you need, one platform
Stop juggling tools. IntelliDesk brings helpdesk, projects, and client communication into a single source of truth.
Helpdesk
Shared inbox, SLA tracking, CSAT surveys, canned responses, and smart automations.
Projects
Kanban boards, checklists, card workflows, and real-time team collaboration.
Universal Email Sync
Connect Gmail, Office 365, standard IMAP, or get a dedicated email on our secure servers.
Client Portal
Self-service portal for your customers with ticket tracking and knowledge base.
Get started in minutes
Three simple steps to transform your customer support.
Connect your email
Link your Gmail, Office 365, or standard IMAP account — or use a dedicated IntelliDesk email — to receive tickets automatically.
Organize with workspaces
Set up help desks, projects, and team roles. Customize workflows to match how you work.
Delight your customers
Resolve faster with templates, AI assistance, and a self-service client portal.
Helpdesk
Smart inbox with AI-assisted responses
Draft responses with AI, use canned templates, and let automations handle the routine. Your team focuses on what matters — building real relationships with your customers.
- AI-powered reply suggestions
- Canned responses with variables
- Automated ticket routing and tagging
Projects
Project boards with customizable workflows
Track work across kanban boards with custom stages, sub-statuses, and checklists. Keep your team aligned from ticket to resolution.
- Drag-and-drop kanban boards
- Custom workflow stages
- Checklists and team assignments
Enterprise power. Startup agility.
Everything you need to make support fun again, ensuring your team never lets a query slip by.
AI Administrative Automation
Remove tedious tasks from your administrative staff. Our AI automatically drafts professional responses, routes tickets, and suggests knowledge base articles before your agents even read the request.
MCP Enabled
IntelliDesk exposes a Model Context Protocol server. Connect Claude, Cursor, and other AI coding agents directly to your workspace.
REST API & Webhooks
Create, list, update, and manage tickets programmatically. PATCH endpoint for workflow state transitions, file uploads, and real-time webhook delivery to your systems.
PATCH /api/v1/tickets/:id
POST /api/v1/upload
Authorization: Bearer idk_...
Embeddable Support Widget
Drop a single <script> tag on any website — OutSystems, React, WordPress, anything. A floating button opens a ticket form with file attachments, type toggle (support vs change request), and user pre-fill. Shadow DOM keeps styles isolated. 21KB gzipped, zero dependencies.
Self-Service Portal
Give your clients an elegant, branded portal to track their ticket statuses directly.
Zero Slip Guarantee
With cross-team visibility and real-time SLA tracking, ensure that absolutely no query ever slips by.
Enterprise-grade security
We take your data seriously
When you're the central hub for your clients, trust is everything. We built IntelliDesk to meet the highest standards of security and reliability.
SOC2 Compliant
Rigorous controls and continuous auditing to ensure your data is always protected.
Data Ownership
Your data is yours. Export it at any time, or choose on-premise deployments.
99.9% Fast Uptime
Redundant infrastructure across multiple availability zones ensures we're always online.
Simple, transparent pricing
Start free, scale as you grow. No surprises.
Starter
Everything you need to get started and set up your initial workflows.
- Up to 5 agents
- Shared inbox
- Gmail integration
- Client portal & knowledge base
- SLA tracking
- Project boards
- Canned responses
Pro
For growing teams that need more automation and advanced features.
- Everything in Starter
- Unlimited agents (5 included)
- Additional agent packs ($25/5 agents)
- Priority 24/7 support
- Advanced automations & custom workflows
- CSAT surveys
- AI-assisted responses
Need something more custom?
We offer bespoke enterprise solutions with dedicated account managers, custom SLAs, and on-premise deployment options.
Ready to transform your support?
Join teams using IntelliDesk to streamline their daily operations. 90-day free trial. No credit card required.