Helpdesk & projects, one platform.
The all-in-one platform for elegant helpdesk operations, project management, and seamless client communication. Built for teams that need clear ownership from first request to final update.
Built for practical support and operations teams
A single source of truth for every customer-facing team
You might not think you need a traditional helpdesk. But if your team handles client queries, maintenance requests, or daily operational issues, tracking them across scattered inboxes and spreadsheets often leads to dropped balls and frustrated customers.
IntelliDesk provides a central repository for all incoming requests. With complete visibility across your organization, your team can collaborate effectively — ensuring no oversight, no missed requests, and no unanswered queries.
Adaptable workflows built for diverse industries
The challenge
Sound familiar?
Scattered tools
Helpdesk in one app, projects in another, emails in a third. Your team wastes time switching context instead of solving problems.
Lost context
When a client emails about a project task, who has the full picture? Scattered tools mean scattered knowledge.
No visibility
Managers can't see what's falling through the cracks until a client complains. By then, trust is already damaged.
The solution
Everything you need, one platform
Stop juggling tools. IntelliDesk brings helpdesk, projects, and client communication into a single source of truth.
Helpdesk
Shared inbox, SLA tracking, CSAT surveys, canned responses, and smart automations.
Projects
Kanban boards, checklists, card workflows, and real-time team collaboration.
Gmail, Outlook & IMAP
Connect Gmail, Outlook / Microsoft 365, or any IMAP mailbox — or use a dedicated IntelliDesk email.
Client Portal
Self-service portal for your customers with ticket tracking and knowledge base.
Get started in minutes
Three simple steps to transform your customer support.
Connect your email
Link your Gmail, Office 365, or standard IMAP account — or use a dedicated IntelliDesk email — to receive tickets automatically.
Organize with workspaces
Set up help desks, projects, and team roles. Customize workflows to match how you work.
Delight your customers
Resolve faster with templates, AI assistance, and a self-service client portal.
Helpdesk
Smart inbox with AI-drafted replies
Draft, refine, and summarize replies with AI, use canned templates, and let automations handle the routine. A dedicated Customer Responded status keeps replies at the top of the queue.
- Draft, refine & summarize with AI
- Customer Responded queue prioritization
- Auto-assign, auto-tag, canned responses
Projects
Project boards with brief, segments & library
Track work across kanban boards with custom stages, segments, and checklists. A project brief panel keeps context at the top of the board, and the Library tab unifies project notes and files in one place.
- Drag-and-drop kanban boards & custom stages
- Project brief, segments & grouped views
- Library tab — project notes (Keep-style) + files
Enterprise power. Startup agility.
Everything you need to make support fun again, helping your team spot requests before they drift.
AI Administrative Automation
Remove tedious tasks from your administrative staff. Our AI automatically drafts professional responses, routes tickets, and suggests knowledge base articles before your agents even read the request.
MCP Enabled
IntelliDesk exposes a Model Context Protocol server. Connect Claude, Cursor, and other AI coding agents directly to your workspace.
REST API & Webhooks
Create, list, update, and manage tickets programmatically. PATCH endpoint for workflow state transitions, file uploads, and real-time webhook delivery to your systems.
PATCH /api/v1/tickets/:id
POST /api/v1/upload
Authorization: Bearer idk_...
Embeddable Support Widget
Drop a single <script> tag on any website — OutSystems, React, WordPress, anything. A floating button opens a ticket form with file attachments, type toggle (support vs change request), and user pre-fill. Shadow DOM keeps styles isolated. 21KB gzipped, zero dependencies.
Agent Workload
See open tickets and project cards per agent in one capacity view. Quick-create cards, lane-aware ordering, and inbox counts that actually reflect what needs attention.
Missed-work visibility
Cross-team visibility and SLA tracking make it easier to see requests that need attention before customers have to chase.
Campaign landing pages
Built for the searches your buyers already make
IntelliDesk now has focused pages for helpdesk, shared inbox, project delivery, email integrations, and common service industries.
Features
A practical helpdesk for busy customer-facing teams
Capture requests from email, route them to the right team, track status, and keep every customer conversation connected to the work behind it.
View pageFeatures
Turn team email into an accountable support queue
Bring Gmail, Outlook, and IMAP conversations into one workspace where every request has a status, owner, priority, and activity trail.
View pageFeatures
Connect project delivery with customer support
Use kanban boards, stages, assignments, checklists, and notes to turn support requests into visible delivery work.
View pageFeatures
Give customers a simple place to see progress
Let customers submit requests, track updates, and find answers while your team manages the work from IntelliDesk.
View pageFeatures
See support health before customers have to chase
Track open work, pending tickets, response times, SLA risk, desk performance, and workload from one operating view.
View pageIntegrations
Turn Gmail conversations into trackable support tickets
Connect Gmail to IntelliDesk so customer requests can be managed in a shared support workspace instead of personal inboxes.
View pageIntegrations
Bring Outlook support email into IntelliDesk
Use IntelliDesk with Microsoft 365 and Outlook mailboxes to manage support requests, assignments, and project follow-up.
View pageIntegrations
Connect standard support mailboxes with IMAP
Use IntelliDesk with standard email accounts so teams can centralize requests even when they are not on Gmail or Microsoft 365.
View pageIndustries
Helpdesk and project tracking for IT support teams
Manage incidents, service requests, onboarding tasks, and implementation projects from one support workspace.
View pageSecurity-minded foundation
We take your data seriously
When you're the central hub for your clients, trust is everything. IntelliDesk is designed around practical controls for access, auditability, and operational continuity.
Security-minded design
Role-based access, audit trails, and encrypted sensitive settings help protect customer data.
Data Ownership
Your workspace data remains yours, with practical export paths and transparent sub-processor disclosures.
Reliable cloud foundation
Hosted on managed cloud infrastructure with monitoring, backups, and operational safeguards.
Simple, transparent pricing
Start free, scale as you grow. No surprises.
Starter
Everything you need to get started and set up your initial workflows.
- Up to 5 agents
- Shared inbox
- Email integration (Gmail, Outlook, IMAP)
- Client portal & knowledge base
- SLA tracking
- Project boards with brief, segments & library
- Canned responses
Pro
For growing teams that need more automation and advanced features.
- Everything in Starter
- 5 agents included
- Additional agent packs ($29/5 agents)
- Priority support
- Advanced automations & custom workflows
- Agent Workload view & CSAT surveys
- Draft, refine & summarize with AI
Need something more custom?
We can support larger rollouts with tailored onboarding, implementation planning, workflow configuration, and volume pricing.
Ready to transform your support?
Join teams using IntelliDesk to streamline their daily operations. 90-day free trial. No credit card required.