IntelliDesk is a helpdesk with project boards, timesheets and a status page built in. $39 a month covers 5 agents, with every feature included and no per-answer AI fees.
No card needed with a work email. Cancel any time.
Four parts of a working day in IntelliDesk. Each tab has something to click: use an AI draft, move a project card, approve a timesheet, close an outage.
Email, WhatsApp and chat land in one queue with an SLA clock. Pick a ticket, then use the AI draft.
Redirect parcel to our warehouse
Sipho Zulu via WhatsApp
Hi, parcel NWL46320993 is going to our old office. Can you send it to the Midrand warehouse instead?
AI draft, checked against your article “Redirecting a parcel before delivery”
Hi Sipho, I've asked the depot to redirect NWL46320993 to your Midrand warehouse. Redirects before 14:00 go out the same day, so it should arrive tomorrow.
Reply to Sipho Zulu
Write a reply…
A ticket that needs real work becomes a card on a project board, with the customer still attached.
Backlog
In progress
PM-1031
Publish peak-season cut-off dates
From ticket HD-1158, Northwind customer
Client review
Done
The customer who raised HD-1158 can follow this card's progress in your client portal.
Time logged against tickets and cards rolls into a weekly timesheet. Submit it, then approve it as the manager.
| Logged against | Mon | Tue | Wed | Thu | Fri |
|---|---|---|---|---|---|
| HD-1154 Crushed box claimTicket | 0.5 | 1.0 | |||
| PM-1031 Peak-season cut-off datesCard | 2.0 | 3.0 | 1.5 | 2.0 | 1.0 |
| Customer onboarding callCategory | 1.0 | 1.5 |
Week total 13.5 h
Draft. Logged by timer, Pomodoro and manual entries.
Link incident tickets to one problem. When the fix is in, close them all in one step and post the all-clear on your status page.
HD-1160 · Problem
Courier API timeouts
status.northwind.example
Investigating. Customers also see this on your client portal and in support emails.
Sample data from a fictional workspace. Every feature shown is in the one plan.
Service teams usually juggle a helpdesk, a project tool, a timesheet spreadsheet and a status page. IntelliDesk does all four, and they share the same customers and tickets.
Every request gets an owner and a deadline.
Work that starts in a ticket gets finished.
Hours are logged where the work happens.
Customers hear about an outage before they ask.
Building on top of it? There's a REST API with webhooks, an embeddable widget that passes your app's context to agents, and an MCP server so Claude, Cursor and other AI agents can work with your tickets. See every feature.
Industry pages show how each kind of team uses IntelliDesk, and most come with a ready-made project template.
Several helpdesks now bill each AI answer separately. IntelliDesk never does. The AI that helps your agents is part of the plan. The AI that answers customers runs on your own Anthropic or OpenRouter key, so you pay that provider's usage rates directly, with nothing added by us.
| Product and AI pricing | Helpdesk vendor's AI fee for the month |
|---|---|
| Intercom$0.99 per Fin outcome, plus seats | $990 |
| Help Scout$0.75 per AI Answers resolution, plus seats | $750 |
| IntelliDeskNo per-answer fee, no markup | $0+ your AI provider's usage |
Per-answer prices as published by each vendor in September 2026, on top of their per-seat plans. Other vendors bill AI differently (per resolution, session packs or add-ons); see the comparison pages. In IntelliDesk, AI answers to customers run on your own Anthropic or OpenRouter API key: that provider charges you for the usage at its published rates, which depend on the model you choose, and IntelliDesk adds no fee or markup. AI for your agents (drafts, summaries, triage) is included and needs no key.
Most helpdesks charge for every agent, so the bill grows with each hire. IntelliDesk charges a flat price for 5 agents and adds agents in packs of 5. Move the slider to your team size.
For 10 agents, IntelliDesk costs $68 a month; Intercom costs $1,320.
Intercom vs IntelliDeskExpert, $132 per agent
$1,320 /month
Zendesk vs IntelliDeskSuite Professional, $115 per agent
$1,150 /month
Freshdesk vs IntelliDeskPro, $55 per agent
$550 /month
Help Scout vs IntelliDeskPlus, $45 per agent
$450 /month
Zoho Desk vs IntelliDeskProfessional, $23 per agent
$230 /month
IntelliDeskFlat plan + 1 pack of 5 agents
$68 /month
Competitor prices are published list prices for the named plan, per agent, billed annually, in USD, as of September 2026; AI charges as published by each vendor at that date. Plans and prices change — check each vendor's current pricing before deciding. IntelliDesk is a flat $39/month for 5 agents, with every feature included. IntelliDesk charges no per-answer AI fees: AI for agents is included, and AI answers to customers run on the customer's own AI provider key, billed by that provider. Extra IntelliDesk agents are $29 per pack of 5 on top of the $39 plan.
No tiers and no add-ons. Every team gets the same product; you only choose how many agents you need.
$39a month for up to 5 agents
Then $29 a month for each extra pack of 5 agents.
More on billing in the pricing FAQ, and on data handling in our POPIA statement.
A helpdesk with project management built in. Customer email, WhatsApp and live chat arrive in one shared inbox with SLAs; work that needs doing becomes a card on a project board; time is logged against both and approved on weekly timesheets; and a status page keeps customers informed during incidents.
$39 a month (R499 in South Africa) for up to 5 agents, with every feature included. Each extra pack of 5 agents is $29 a month (R399). Help desks and mailboxes are unlimited, and we never charge per AI answer.
No. IntelliDesk never charges per AI answer, resolution or session. The AI that helps your agents (reply drafts, summaries, triage and assigning tickets to the right agent) is part of the plan and needs no setup. The AI that answers customers, in live chat and as a first reply to new emails, runs on your own Anthropic or OpenRouter API key: that provider bills you for what it uses at its own rates, and we add nothing on top.
Email (Gmail, Outlook / Microsoft 365 or any IMAP mailbox), WhatsApp Business, live chat and a request form on your website, and a client portal. Phone and social-media channels aren't supported yet.
IntelliDesk runs in the browser on any device and can be installed to a phone's home screen as a web app, with push notifications. There's no App Store or Google Play app.
Your workspace data is hosted in the EU (Convex, EU West). The infrastructure providers we use, Convex and Vercel, hold SOC 2 Type II reports; IntelliDesk itself doesn't hold a certification. Under POPIA we act as your operator, and a Data Processing Agreement is available. Mailbox passwords, OAuth tokens and API keys are encrypted with AES-256-GCM.
90 days, with every feature and up to 5 agents. Sign up with a work email and no card is needed. If you sign up with free webmail such as Gmail, you add a card at sign-up and it's only charged when the trial ends. During the trial, outgoing email is limited to 50 messages a day.
Connect a mailbox, invite up to 5 agents and run your actual queue. No card needed with a work email.