IntelliDesk has one plan with one flat monthly price. Every feature is included: there are no tiers, no features held back for a higher plan, and no per-message fees for the AI. You pay for the number of agents, in blocks of five.
The price
| United States dollars | South African rand | |
|---|---|---|
| Base plan, includes 5 agents | $39 a month | R499 a month |
| Agent pack, 5 more agents | $29 a month each | R399 a month each |
South African workspaces are billed in rand: IntelliDesk uses rand when the person who created the workspace signed up with a .za email address, or when you subscribe from South Africa. Everyone else is billed in US dollars. Settings → Billing shows the prices in your workspace's currency. Once you've been billed in a currency, your workspace stays in it.
What a bigger team pays:
| Agents | Plan | USD a month | ZAR a month |
|---|---|---|---|
| Up to 5 | Base | $39 | R499 |
| Up to 10 | Base + 1 pack | $68 | R898 |
| Up to 20 | Base + 3 packs | $126 | R1,696 |
| Up to 30 | Base + 5 packs | $184 | R2,494 |
| Up to 50 | Base + 9 packs | $300 | R4,090 |
New workspaces get a 90-day free trial first. See How long is the free trial, and what happens when it ends?
What's included
Everything, on every plan: unlimited help desks and mailboxes (Gmail, Outlook / Microsoft 365, IMAP), live chat and the website widget, the customer portal and knowledge base, SLA policies, triggers and automations, auto-assignment, reports, CSAT surveys, project boards, timesheets, and AI reply drafting and triage. You pay for agents, not for addresses or features.
What counts as an agent
- Managers and agents count. Anyone who is a Manager or an Agent on at least one help desk uses one agent seat.
- Each person counts once. Someone who is an agent on three desks is still one agent.
- Observers are free. Someone who is only an Observer (read-only) doesn't use a seat.
- Pending invitations don't count until the person accepts and joins a desk.
You can see how many seats you're using in Settings → Billing under Plan Summary (for example Agents: 4 / 5).
When you reach your agent limit
If you try to add a manager or agent when every seat is taken, IntelliDesk stops you with "Agent limit reached (5). Upgrade your plan to add more agents." You can:
- add an agent pack for five more seats (see Subscribing, changing your card and finding invoices);
- make someone who only needs to look an Observer, which frees their seat; or
- remove someone who has left from their desks (see Removing someone from your team, and what happens to their tickets).
During the free trial, the limit is 5 agents.
Discounts
Non-profit organisations can ask about special pricing by emailing leon@intellidesk.co. For larger rollouts, tailored onboarding or volume pricing, use the Contact page on intellidesk.co.
Payment
Payments are made by card through Stripe. IntelliDesk never stores your card number. There are no long-term contracts or cancellation fees, and billing is monthly.
Related: How long is the free trial, and what happens when it ends? · Subscribing, changing your card and finding invoices · Setting up your workspace: team, desks and roles