The embeddable widget: putting a contact form on your site

The embeddable widget: putting a contact form on your site The IntelliDesk widget is a small JavaScript snippet that adds a floating Help button to any page of your website or app. When a visit

IntelliDesk's APIs: REST and MCP

IntelliDesk's APIs: REST and MCP Everything here is under Settings → Developer . The per-desk parts (API keys, webhooks, Slack) are on each help desk's card. Alongside the REST API and the MCP s

Programmatic time tracking with the REST API and MCP

Overview IntelliDesk's timesheet feature is fully programmable through both surfaces — the REST API at /api/v1 and the MCP server at /api/mcp . Use REST for server-to-server automations

The widget isn't showing on my website

The widget isn't showing on my website You've pasted the embed code, but there's no Help button on your site. This is almost always one of a handful of setup problems, and your browser will usu

The widget form won't submit: error messages explained

The widget form won't submit: error messages explained The Help button is on your site, but when a visitor clicks Submit Ticket they get an error, or the ticket never reaches your inbox. Th

Slack notifications aren't arriving

Slack notifications aren't arriving IntelliDesk can post ticket events from a help desk into a Slack channel through a Slack Incoming Webhook . If nothing shows up in the channel, this article h