No empty chat rooms
Visitors are only offered chat while an agent is online and has capacity. The rest of the time the widget shows your contact form, so you can leave chat switched on without promising cover you can't give.
Live chat
Live chat that only appears when your team is there
Talk to website visitors in real time from the same widget and inbox you already use. AI answers the easy questions from your knowledge base, and every chat is a ticket, so nothing gets lost.
Chat in the same widget as your contact form
Online / away status per agent, with chat limits
AI answers from your knowledge base, with handover to a person
Every chat becomes a ticket in the shared inbox
Answer the easy ones automatically
Connect AI and chat answers routine questions from your knowledge base, checking that an article actually covers the question first. When it can't help, or the visitor asks for a person, your team is alerted straight away, with a Slack alert if nobody has picked it up after 30 seconds.
One queue, not another tool
Agents claim chats from a live console and reply with the same canned responses, notes and tags they use on email. Every chat is a ticket, so it appears in your reports and the customer's history.
More IntelliDesk paths
Keep exploring the workspace
Features
A practical helpdesk for busy customer-facing teams
Capture requests from email, route them to the right team, track status, and keep every customer conversation connected to the work behind it.
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Turn team email into an accountable support queue
Bring Gmail, Outlook, and IMAP conversations into one workspace where every request has a status, owner, priority, and activity trail.
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Connect project delivery with customer support
Use kanban boards, stages, assignments, checklists, and notes to turn support requests into visible delivery work.
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