Shared inbox

Turn team email into an accountable support queue

Bring Gmail, Outlook, and IMAP conversations into one workspace where every request has a status, owner, priority, and activity trail.

Gmail, Outlook, and IMAP support

Unassigned and team queues

Contact and company context

Searchable ticket history

One place for customer email

Teams can work from a shared queue instead of forwarding emails, copying colleagues, or asking who owns the next reply.

Each ticket can be assigned, tagged, prioritized, filtered, and tracked so managers can see where attention is needed.

Fast search, saved views, status filters, and activity sorting help agents stay focused during high-volume support days.

More IntelliDesk paths

Capture requests from email, route them to the right team, track status, and keep every customer conversation connected to the work behind it.

Use kanban boards, stages, assignments, checklists, and notes to turn support requests into visible delivery work.

Let customers submit requests, track updates, and find answers while your team manages the work from IntelliDesk.