Outlook integration

Bring Outlook support email into IntelliDesk

Use IntelliDesk with Microsoft 365 and Outlook mailboxes to manage support requests, assignments, and project follow-up.

Microsoft 365 mailbox support

Shared ticket queues

Team assignment workflows

Project follow-up from support

A shared support layer for Outlook

Customer-facing mailboxes become manageable queues with ownership, priority, and status visible to the team.

Track customer queries, supplier requests, internal service queues, and implementation follow-up from one workspace.

More IntelliDesk paths

Connect Gmail to IntelliDesk so customer requests can be managed in a shared support workspace instead of personal inboxes.

Use IntelliDesk with standard email accounts so teams can centralize requests even when they are not on Gmail or Microsoft 365.

Capture requests from email, route them to the right team, track status, and keep every customer conversation connected to the work behind it.