One price for 5 agents. Every feature included.
There's one plan, so nothing is held back for a higher tier, and we never bill AI per answer. Try all of it free for 90 days.
The IntelliDesk plan
$39a month
Up to 5 agents. Each extra pack of 5 agents is $29 a month.
Billed in ZAR.
Everything in the plan
Helpdesk
- Unlimited help desks and mailboxes
- Gmail, Outlook / Microsoft 365 and IMAP
- WhatsApp Business and website live chat
- SLA policies, auto-assignment and CSAT
- Client portal and help centre
AI
- Reply drafts, summaries and triage for agents, no key needed
- AI chat answers from your articles, on your own AI key
- No per-answer or per-resolution fees from us
Projects and time
- Kanban project boards linked to tickets
- Time tracking and timesheet approval
- Workload view per agent
Operations
- Status page and incident updates
- Problem and incident linking
- Reports by desk and agent, with CSV export
- REST API, webhooks and MCP server
90-day free trial
- Every feature, for up to 5 agents.
- No card needed with a work email. With free webmail such as Gmail, you add a card that's charged only when the trial ends.
- Outgoing email is limited to 50 messages a day until you subscribe.
- If you don't subscribe, your workspace goes read-only and your data stays available for 14 days.
Rolling out to a larger team or moving from another helpdesk? Talk to us about onboarding and volume pricing.
What a bigger team pays
You pay for agents, not addresses: help desks and mailboxes are unlimited. Agents are added in packs of 5 for $29 a month each.
| Agents | Plan | Per month |
|---|---|---|
| Up to 5 | Plan | $39 |
| Up to 10 | Plan + 1 agent pack | $68 |
| Up to 20 | Plan + 3 agent packs | $126 |
| Up to 30 | Plan + 5 agent packs | $184 |
| Up to 50 | Plan + 9 agent packs | $300 |
Prices are shown in USD and billed in ZAR. Your bank converts the charge at its own rate and may add a foreign-exchange fee, so the amount on your statement can differ.
Compared with per-agent helpdesks
List prices for the plan at each vendor that includes SLA policies, the feature IntelliDesk includes for everyone. Move the slider to your team size.
For 10 agents, IntelliDesk costs $68 a month; Intercom costs $1,320.
Intercom vs IntelliDeskExpert, $132 per agent
$1,320 /month
Zendesk vs IntelliDeskSuite Professional, $115 per agent
$1,150 /month
Freshdesk vs IntelliDeskPro, $55 per agent
$550 /month
Help Scout vs IntelliDeskPlus, $45 per agent
$450 /month
Zoho Desk vs IntelliDeskProfessional, $23 per agent
$230 /month
IntelliDeskFlat plan + 1 pack of 5 agents
$68 /month
Competitor prices are published list prices for the named plan, per agent, billed annually, in USD, as of September 2026; AI charges as published by each vendor at that date. Plans and prices change — check each vendor's current pricing before deciding. IntelliDesk is a flat $39/month for 5 agents, with every feature included. Prices are shown in USD and billed in ZAR. Your bank converts the charge at its own rate and may add a foreign-exchange fee, so the amount on your statement can differ. IntelliDesk charges no per-answer AI fees: AI for agents is included, and AI answers to customers run on the customer's own AI provider key, billed by that provider. Extra IntelliDesk agents are $29 per pack of 5 on top of the $39 plan.
Pricing questions
Straight answers on the trial, billing, AI and data. Search, or filter by topic.
13 questions
How long is the free trial?
90 days, with every feature and up to 5 agents. Sign up with a work email and no card is needed. If you sign up with free webmail such as Gmail, you add a card at sign-up and it's only charged when the trial ends. During the trial, outgoing email is limited to 50 messages a day.
What happens when the trial ends?
Subscribe to keep working. If you don't, your workspace switches to read-only and your data stays available for 14 days.
How much does IntelliDesk cost?
$39 a month (R499 in South Africa) for up to 5 agents, with every feature included. Each extra pack of 5 agents is $29 a month (R399). Help desks and mailboxes are unlimited, and we never charge per AI answer. Prices are shown in USD and billed in ZAR. Your bank converts the charge at its own rate and may add a foreign-exchange fee, so the amount on your statement can differ.
Is there more than one plan?
No. There's one plan with every feature, so nothing is held back for a higher tier. You choose how many agents you need, in packs of 5.
Do you charge per AI answer or resolution?
No. IntelliDesk never charges per AI answer, resolution or session. The AI that helps your agents (reply drafts, summaries, triage and assigning tickets to the right agent) is part of the plan and needs no setup. The AI that answers customers, in live chat and as a first reply to new emails, runs on your own Anthropic or OpenRouter API key: that provider bills you for what it uses at its own rates, and we add nothing on top.
Can I connect several support email addresses?
Yes, as many as you need. Each address can have its own help desk with its own queue and team, or several addresses can share one desk. Gmail, Outlook / Microsoft 365 and any IMAP/SMTP mailbox are supported.
Can different agents look after different mailboxes?
Yes. You choose who belongs to each desk, and agents only see the desks they're on. Turn on auto-assignment and new tickets are shared out between that desk's agents. Managers can be added to every desk.
What reporting is included?
First response time, time to close, ticket volume, SLA compliance, CSAT, backlog age and per-agent performance, filtered by desk and date range and measured in business hours. It's all on the one plan.
Can I add or remove agents, or cancel?
Yes. Add or remove agent packs from your billing settings at any time; changes are prorated. You can cancel whenever you like. There's no contract and no cancellation fee.
How do I pay?
By card, through Paystack's hosted checkout. IntelliDesk never sees or stores your card number. Every workspace is billed in South African rand (ZAR). Prices are shown in USD and billed in ZAR. Your bank converts the charge at its own rate and may add a foreign-exchange fee, so the amount on your statement can differ.
How can IntelliDesk cost this little?
We're a small, founder-run team without a large sales organisation or investors to fund. We'd rather charge one low, flat price than build tiers designed to push you into an upgrade.
Do you offer non-profit pricing?
Yes. Email leon@intellidesk.co and tell us about your organisation.
Where is our data stored, and what about POPIA?
Your workspace data is hosted in the EU (Convex, EU West). The infrastructure providers we use, Convex and Vercel, hold SOC 2 Type II reports; IntelliDesk itself doesn't hold a certification. Under POPIA we act as your operator, and a Data Processing Agreement is available. Mailbox passwords, OAuth tokens and API keys are encrypted with AES-256-GCM.
Try it on your real support inbox for 90 days.
Connect a mailbox, invite up to 5 agents and run your actual queue. No card needed with a work email.