Client portal

Give customers a simple place to see progress

Let customers submit requests, track updates, and find answers while your team manages the work from IntelliDesk.

Customer-facing ticket tracking

Knowledge base publishing

Portal comments and updates

Cleaner client communication

Reduce status-chasing

Customers can see the status of their own requests without every update becoming another email thread.

Agents can manage internal work while customers only see the portal updates intended for them.

Publish knowledge base articles for repeated questions so customers can resolve simple issues faster.

More IntelliDesk paths

Capture requests from email, route them to the right team, track status, and keep every customer conversation connected to the work behind it.

Bring Gmail, Outlook, and IMAP conversations into one workspace where every request has a status, owner, priority, and activity trail.

Use kanban boards, stages, assignments, checklists, and notes to turn support requests into visible delivery work.