Support analytics

See support health before customers have to chase

Track open work, pending tickets, response times, SLA risk, desk performance, and workload from one operating view.

Backlog and status reporting

Desk-level performance views

Response and close-time visibility

Workload indicators

Know what needs attention

Dashboards help support leaders see where queues are building up and which desks need intervention.

Track response time, closure trends, SLA risk, ticket volume, and workload signals in the same workspace agents use every day.

Because reporting is connected to tickets, desks, and projects, managers spend less time reconciling spreadsheets.

More IntelliDesk paths

Capture requests from email, route them to the right team, track status, and keep every customer conversation connected to the work behind it.

Bring Gmail, Outlook, and IMAP conversations into one workspace where every request has a status, owner, priority, and activity trail.

Use kanban boards, stages, assignments, checklists, and notes to turn support requests into visible delivery work.