Press kit
Descriptions, facts, logos and screenshots for writing about IntelliDesk or listing it on a directory. Use them freely in coverage of the product. Questions go to leon@intellidesk.co.
Descriptions
IntelliDesk is helpdesk software with project boards, time tracking and a status page built in. One flat price covers 5 agents, with no per-answer AI fees. Made by i60 in South Africa.
IntelliDesk brings customer support and the work that follows it into one workspace. Email from Gmail, Outlook / Microsoft 365 or any IMAP mailbox, WhatsApp Business and website live chat arrive in a shared inbox with SLAs and auto-assignment. Requests become cards on Kanban project boards, time is logged against tickets and approved on weekly timesheets, and a public status page keeps customers informed during incidents. One plan includes every feature for $39 a month (R499 in South Africa) for up to 5 agents. IntelliDesk is made by i60, a South African company.
IntelliDesk is a helpdesk with project management built in, made for small and mid-sized support and service teams such as IT providers, accounting firms, agencies and property managers. Customer email from Gmail, Outlook / Microsoft 365 or any IMAP mailbox, WhatsApp Business and website live chat land in one shared inbox, with SLA policies measured in business hours, auto-assignment, canned responses, a client portal and a public help centre. When a request turns into work, it becomes a card on a Kanban project board with the customer attached; time is logged against tickets and cards and approved on weekly timesheets; and a public status page with incident updates keeps customers informed. IntelliDesk never charges per AI answer. AI that drafts and summarises replies for agents is included in the plan; AI that answers live chat from the team's own help articles runs on the team's own AI provider key, so they pay that provider's usage rates directly, and it checks each answer against those articles before sending. Teams can connect their own systems through a REST API, webhooks and an MCP server for AI agents. IntelliDesk runs in the browser and can be installed as a web app with push notifications. Workspace data is hosted in the EU. One plan costs $39 a month (R499 in South Africa) for up to 5 agents, plus $29 (R399) per extra 5 agents, with a 90-day free trial. IntelliDesk is made by i60, a South African software company.
Fact sheet
- Product
- IntelliDesk: helpdesk, project boards, timesheets and a status page in one workspace
- Made by
- i60, South Africa
- Website
- intellidesk.co
- Category
- Help desk / customer service software, with project management and time tracking
- Pricing
- One plan with every feature, no per-answer AI fees: $39/month (R499 in South Africa) for up to 5 agents; $29 (R399) per extra 5 agents
- Free trial
- 90 days, every feature, up to 5 agents; no card needed with a work email
- Channels
- Email (Gmail, Outlook / Microsoft 365, IMAP/SMTP), WhatsApp Business, website live chat and request form, client portal
- Platform
- Web app, installable as a PWA with push notifications. No native iOS or Android app.
- Data hosting
- EU (Convex, EU West). IntelliDesk acts as operator under South Africa's POPIA; a DPA is available.
- Website languages
- English, Afrikaans, Spanish
Prices and features as published on the pricing page. IntelliDesk doesn't publish customer numbers.
Logos
Please don't recolour, stretch or add effects to the logo, and leave clear space around it of at least half the mark's width. The wordmark is set in Geist Bold.
Screenshots
Taken in a demo workspace for a fictional company, Northwind Logistics; the people and figures in them are made up.
PNG 1600×900Shared inbox
Tickets from several help desks with status, priority, assignee and tags.
PNG 1600×900Ticket
A ticket with its conversation, properties and SLA timers.
PNG 1600×900Project board
A Kanban project board with cards linked to tickets.
PNG 1600×900Dashboard
Home: queue counts, SLA breaches, my tickets and cards, and team workload.
PNG 1600×900Insights
Response and close times, SLA breaches and volume by help desk.
PNG 1100×660Live chat
The website chat widget.
Brand colours
- Navy #0F172ALogo tile, dark backgrounds
- Emerald #10B981Primary brand colour
- Mint #6EE7B7Logo gradient (light end)
- Deep emerald #059669Logo gradient (dark end)
- Teal #2DD4BFButtons and highlights on the website
- Snow #F8FAFCText on dark, logo bar
Contact
For interviews, product questions or a walkthrough of the product, email leon@intellidesk.co or use the contact form. Developers can start at /developers.