Helpdesk, projects, time and status, feature by feature
What each part of IntelliDesk does and who it's for. Every feature here is in the one plan, with no add-ons.
Helpdesk software
Capture requests from email, route them to the right team, track status, and keep every customer conversation connected to the work behind it.
Shared inbox
Bring Gmail, Outlook, and IMAP conversations into one workspace where every request has a status, owner, priority, and activity trail.
Project management
Use kanban boards, stages, assignments, checklists, and notes to turn support requests into visible delivery work.
Client portal
Let customers submit requests, track updates, and find answers while your team manages the work from IntelliDesk.
Support analytics
Track open work, pending tickets, response times, SLA risk, desk performance, and workload from one operating view.
Live chat
Talk to website visitors in real time from the same widget and inbox you already use. AI answers the easy questions from your knowledge base, and every chat is a ticket, so nothing gets lost.
WhatsApp support
Connect your WhatsApp Business number through Meta's Cloud API. Customer chats land in the same queue as your support email, with assignment, internal notes and canned responses. IntelliDesk adds no per-message fee.
ITIL service desk
Link customer incident tickets to a parent problem from the ticket sidebar. When the root cause is fixed, close every linked incident in one step instead of one by one.
Time tracking & timesheets
Log time against tickets, project cards and categories with a timer, Pomodoro or manual entry. Submit weekly timesheets, approve them as a manager, and export to Excel or PDF.
Status page
Publish a branded status page with your services and incident updates. Active incidents also appear on your client portal and in outgoing support emails, so customers hear about it before they ask.
Everything here is in the one plan. See pricing.
Also browseIntegrationsIndustriesComparisons
Try it on your real support inbox for 90 days.
Connect a mailbox, invite up to 5 agents and run your actual queue. No card needed with a work email.