Group related tickets during major outages or bugs
When an outage hits, dozens of customers email in. Link each of their tickets to one parent problem so the team works the cause once and the queue shows what belongs together.
ITIL service desk
Problem and incident linking without enterprise complexity
Link customer incident tickets to a parent problem from the ticket sidebar. When the root cause is fixed, close every linked incident in one step instead of one by one.
Problem and incident linking from the ticket sidebar
SLA pre-breach warnings and escalation to managers
Close all linked incidents when the problem is fixed
Status page and portal banner for customer-facing updates
Fix it once, close them together
When the fix is in, one action closes every linked incident the agent can work on, with a note on each saying which problem resolved it. Post the all-clear on your status page and the portal banner comes down.
SLA pre-breach alerts that reach people on duty
Set response and resolution targets per priority in business hours. Tickets show a warning before they breach, and you can escalate to the desk's managers once a set share of the target has passed.
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Features
A practical helpdesk for busy customer-facing teams
Capture requests from email, route them to the right team, track status, and keep every customer conversation connected to the work behind it.
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Turn team email into an accountable support queue
Bring Gmail, Outlook, and IMAP conversations into one workspace where every request has a status, owner, priority, and activity trail.
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Connect project delivery with customer support
Use kanban boards, stages, assignments, checklists, and notes to turn support requests into visible delivery work.
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