Fewer “is it down?” tickets
When something breaks, post one update. It appears on the status page, as a banner in your client portal and in the emails your team sends, instead of each agent explaining it separately.
Status page
A status page your customers actually see
Publish a branded status page with your services and incident updates. Active incidents also appear on your client portal and in outgoing support emails, so customers hear about it before they ask.
Public status page with your own components
Incident updates: investigating, identified, monitoring, resolved
Banner on the client portal and in support emails
Notices for planned maintenance
Stale incidents clear themselves
An incident with no update for an hour stops showing as active, so a forgotten banner doesn't tell customers you're still down. Resolve it explicitly when you're done.
Tied to your helpdesk
Link the tickets an outage causes to one problem, then close them together when it's fixed. The status page and the queue tell the same story.
More IntelliDesk paths
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Features
A practical helpdesk for busy customer-facing teams
Capture requests from email, route them to the right team, track status, and keep every customer conversation connected to the work behind it.
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Turn team email into an accountable support queue
Bring Gmail, Outlook, and IMAP conversations into one workspace where every request has a status, owner, priority, and activity trail.
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Connect project delivery with customer support
Use kanban boards, stages, assignments, checklists, and notes to turn support requests into visible delivery work.
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