Log time where the work happens
Start a timer from the ticket or card you're working on, or add the time afterwards. Idle time is flagged, so a timer left running overnight doesn't quietly inflate the week.
Time tracking & timesheets
Time tracking and timesheets, next to the work itself
Log time against tickets, project cards and categories with a timer, Pomodoro or manual entry. Submit weekly timesheets, approve them as a manager, and export to Excel or PDF.
Timer, Pomodoro and manual entries
Time logged against tickets, cards and projects
Weekly submit, approve or reject, with approved entries locked
Excel and PDF timesheet exports
Approval without the spreadsheet
Agents submit their week; managers approve it, reject it with a reason, or reopen it. Approved entries are locked, so the numbers you bill from don't change underneath you.
Ready for billing and payroll
Export approved timesheets to Excel or PDF, with each entry's ticket, card or category alongside it.
More IntelliDesk paths
Keep exploring the workspace
Features
A practical helpdesk for busy customer-facing teams
Capture requests from email, route them to the right team, track status, and keep every customer conversation connected to the work behind it.
Learn moreFeatures
Turn team email into an accountable support queue
Bring Gmail, Outlook, and IMAP conversations into one workspace where every request has a status, owner, priority, and activity trail.
Learn moreFeatures
Connect project delivery with customer support
Use kanban boards, stages, assignments, checklists, and notes to turn support requests into visible delivery work.
Learn more