Stop managing WhatsApp on a shared office phone
No more passing a phone around the desk or losing chats when someone is off sick. Inbound WhatsApp messages become team tickets instantly, so any available agent can pick them up.
WhatsApp support
WhatsApp Business conversations in your team's shared inbox
Connect your WhatsApp Business number through Meta's Cloud API. Customer chats land in the same queue as your support email, with assignment, internal notes and canned responses. IntelliDesk adds no per-message fee.
Native Meta Cloud API connection
WhatsApp chats alongside support email in one queue
Assignment, internal notes, and see who else is viewing or typing
Approved message templates for replies after the 24-hour window
Reply from your desktop with full customer context
Agents reply using the same templates, ticket statuses, and internal collaboration notes they use for email. Customers see natural WhatsApp messages on their phone in real time.
No connector fees from us
You connect your own Meta Business account, so there's no reseller in the middle. IntelliDesk adds nothing per message; Meta's own WhatsApp conversation charges still apply and are billed by Meta.
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Features
A practical helpdesk for busy customer-facing teams
Capture requests from email, route them to the right team, track status, and keep every customer conversation connected to the work behind it.
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Turn team email into an accountable support queue
Bring Gmail, Outlook, and IMAP conversations into one workspace where every request has a status, owner, priority, and activity trail.
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Connect project delivery with customer support
Use kanban boards, stages, assignments, checklists, and notes to turn support requests into visible delivery work.
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