IMAP email

Connect standard support mailboxes with IMAP

Use IntelliDesk with standard email accounts so teams can centralize requests even when they are not on Gmail or Microsoft 365.

Standard IMAP mailbox support

Dedicated support addresses

Central ticket history

Shared team queues

Centralize support from existing addresses

Bring existing customer-facing mailboxes into a shared workspace without forcing every team onto a new email provider.

Start with the mailbox you already use, then add routing, saved replies, portal updates, and support reporting.

More IntelliDesk paths

Connect Gmail to IntelliDesk so customer requests can be managed in a shared support workspace instead of personal inboxes.

Use IntelliDesk with Microsoft 365 and Outlook mailboxes to manage support requests, assignments, and project follow-up.

Capture requests from email, route them to the right team, track status, and keep every customer conversation connected to the work behind it.